Quality Assurance

PAVIA Ltd takes great pride in customer satisfaction in all the work that we undertake.

This includes the induction of all new cleaners advising them of the company’s Code of Practice and the quality of cleaning expected of them.

They are given a full induction into the cleaning regulations and expectations of the client before commencements on site. As part of this induction, full training on products, machinery and chemicals to be used on site is given by our suppliers.

Regular refresher training is given to ensure that staff always maintain expected standards at all times.

As part of our commitment to giving you nothing but the best we have taken one further step by introducing the use of hand held monitoring devices that are programmed to assist you and us to providing you with a better service.

This program takes the load of monitoring your venue constantly as we can do that for you and give you a performance score that truly states the actual score and states of site.

There are supervisors who ensure that sufficient cleaning materials and equipment are available to the operatives. They regularly visit sites to ensure that work is being carried out to the client’s satisfaction.

The Management Team encourage close one-to-one liaison between clients and management and also between management and operatives on all matters relative to sites. They visit sites whilst staffs are working to check that our high standards are maintained. This also enables them to react quickly to any particular client need which may arise, or to recommend any ad hoc work which may be beneficial to the client.